Returns and Refunds

Everlasting Scrapbooks will take every possible care to ensure that the supplied goods are true to your order, are in perfect condition when dispatched and are securely packaged. However, errors do happen occasionally and manufacturing defects can go unnoticed. If the supplied goods to not meet your expectations, are different to those ordered, or you are not completely satisfied with some or all of the supplied goods, please notify me by email (shop@everlastingscrapbooks.com) within three (3) days of receiving them to organise a refund, credit or exchange.

All goods must be returned in their original packaging and only after authorisation by Everlasting Scrapbooks. Any damage incurred during delivery is at the purchaser's own risk or arranged insurance insurance. You are responsible for the cost of returning the goods.

If after ordering you decide you no longer want the goods. Everlasting Scrapbooks, at its discretion, may agree to refund the product cost, exchange the product or issue a credit provided the following conditions are met;

1. Everlasting Scrapbooks is notified by email (shop@everlastingscrapbooks.com) within 72 hours of delivery to inform us that you wish to return the goods.
2. Upon authorisation by Everlasting Scrapbooks, the goods must be returned in their original and unopened packaging with all costs and risks borne by the person returning the goods.
3. In the likely event that Everlasting Scrapbooks agrees to refund, exchange or credit the order, such refund, exchange or credit will be exclusive of the original P&H cost.
4. Everlasting Scrapbooks will process the refund, exchange or credit only after the sale return of the goods and our satisfaction that they are not damaged in any way.
   

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